Repair Process In SAP CS (Customer Service) – Part I

July 23, at This movement order ensures that Customer returned stock is not used internally. Based on subsequent action in Repair procedure, an Outbound Delivery document can be created to deliver back the repaired Equipment to the customer. Please note that this is a Non-revenue bearing Service Order and should have been checked as a Refurbishment Order in configuration. Planned costs as calculated order be displayed. Node, a mapping has been detailed in screenshot below: The Net value of order item would copy Planned costs in PM: July 16, at 2: The configuration pre-requisites are similar to the configuration pre-requisites in previous and next sections. We come to IW42 transaction to confirm the operations and issue the components to service order as below. See our User Agreement and Privacy Policy. Thanks, Rahul, very good document. These are the base ones. Delivery charges may or may not apply based on Customer location w. Within notification, mandatory fields as indicated below can be entered and then repair order needs to be clicked within the action box on the right side. The Service Order is then released and processed further. Customer side Technical objects can be Customer Functional Location, Customer Equipment and in complex system installations an Installed Base which is a hierarchical representation of the Technical Objects installed at Customer site. Usually these Equipments are Serialized Equipments i. The Maintenance Order is further planned and released for processing Transaction code: This is a one-time service work not bound by any contractual norms. See our Privacy Policy and User Agreement for details. Stock account would be credited - for the outgoing material, cs order.

Time confirmation for posting of actual labour hour to Service Order Transaction code: We update the settlement rule. Open link in a new tab. Lrder creation and processing same as order scenario Transaction code: The Net value of this item would copy Planned costs in PM: System would take you to IW33 transaction code where you get to see the service order created. As created in step 3 This document aims to serve the purpose of explaining how repair process can be handled at manufacturing plants for the components or orfer as well as 3 rd party parts from external vendors. Maintenance plan created 5. Service Order — is created. System automatically creates the item structure. In this documented scenario we would see a spare part being used and costed, cs order. This scenario being a little bit similar to Repair and Maintenance scenario in next section is not detailed further order The Quotation is then sent to the customer who may accept or reject it. Perth, Western Australia Transaction: Refer configuration section for details. Good explanation with the help of screenshots. The Maintenance Order is further planned and released for processing Transaction code: Perth, Western Australia Expenses View Using Account Indicator against the Lines, you can actually control whether an expense line is actually relevant for billing or not or Partial billing, for example, a Goodwill or a Warranty item.

Order Supplementary Materials

You can check in service order IW33 to check the goods movement of components. You get the material document. Sources in this prototype are driven on Cost element based sets. This calls for the task list list of work centers maintained for the service material. Then define it as a Service Product for Maintenance Plan. Please note that this is a Non-revenue bearing Service Order and should have been checked as a Refurbishment Order in configuration. Anything set for Material determination will then be available in Material Determination configuration section detailed later. You must be Logged on to comment or reply to a post. Good end to end article on Repair Process. Customers who may be interested in entering into a Long term Service contract or procuring short term Services would initially call the Customer Service representative and generate an enquiry requesting for a Quotation, cs order. You must be Logged on to comment or reply to a post. SD settings Only the critical nodes highlighted 1. Sap cs standard process document. Assigning Sales Area to Sales orders. Maintenance plan created 5. Now, Goods receipt for the repair material needs to be done using VL02n transaction code as indicated. Confirm the order control, s ave the Sales Order, which will create the service order in the background. Open link in a new tab. It is to order noted that once a Quotation is created from a Service Order, no further Contracts can be referenced.

In this documented scenario we would see a spare part being used and costed. This will be detailed later in the document. Open link in a new tab. Service Order can order seen below in transaction IW January 23, at 5: In this scenario, we are assuming that all order service related charges will come through the Service Order. Reasons for Billing Block 6. SlideShare Explore Search You. Sales document items — Assign Item categories: Search or use up and down arrow keys to select an item. Basically there may be 2 primary sub-scenarios for Contractual Service Procession. Service contracts may also have price agreements for certain material and standard monthly billable charge for certain services. If the repair is under warranty for the main equipment. Perth, Western Australia Material Determination — this is the set of Dynamic items which will get picked up to be placed into the Debit Memo request as request items L2W category based order source criteria. It will be automatically calculated when the Order is saved. Confirm the availability control, s ave the Sales Order, which will create the service order in the background. Now, based on the requirement to repair the returned product, put in the operations required- cs order. Pre-requisite for the same is that a Billing request should have been linked with the Quotation. Perth, Western Australia Expenses View Using Account Indicator against the Lines, you can actually control whether an expense line is actually relevant for billing or not or Partial billing, for example, a Goodwill or a Warranty item. Now, based on the requirement to repair the returned product, put in the operations required.

Cs order

The Logic usually followed by the system is: This would have been automatically created on Service Order Technical completion, cs order, if in Repair procedure it orderr had been set to automatic. If we want to create the Maintenance Orders near to plan dates, say 1. Well explained with examples. Quotation is generated through Dynamic Item processing of Service Order items. A pre-requisite for this is settlement rule must have been set in Service Order which can be defaulted to Sales Order item based on Settlement profile setting. You have your own choice of Order type. We have used Cost elements as the basis of the same. It is to be noted that once a Quotation is created from a Service Order, no further Contracts can be referenced. Detailed planning and release of the Service Order Transaction: Perth, Western Australia And so on…. This is a period end closing activity for Controlling Team. Add on components can also be put in which would be required for the repairing of returned product. Successfully reported this slideshow. Creation of Service Contract: During order of the Notification, they can also check whether order Equipment is under warranty or not and make a note of the same. LR — Returns Delivery Purpose: It will be automatically calculated when the Order is saved. It would include - Processing Service Contracts with Periodic billing: Orer is billed at a price agreed in xs Quotation on acceptance of the same, once the services have been order. Now we create the service order for this return material from sales order VA03 transaction, hit the proposal button below as indicated.

Perth, Western Australia In this case Material should have been set as a Characteristic. Thanks, Order, very good document. Slideshare uses cookies to improve functionality and performance, and to provide krder with relevant advertising. This will be a good value addition. The Logic usually followed by the system is: Perth, Western Australia 1. July 29, at 1: Return Delivery — You can check in service order IW33 irder check the goods movement of components. If not, then delivery would have to be manually created with reference to Sales Order. Service Order can be seen below in transaction IW Sales warehouse or as per product sales norms etc. No notes for slide. Perth, Ordeer Australia Material Determination — this is the set of Dynamic items which will get picked up to be placed into the Debit Memo request as request items L2W category based on source criteria. To check the service order, hit on button below as indicated in VA03 Transaction code. All relevant costs such as Expected Service hours, Cz parts if any will be planned in the Service Order and the same will be released for actual processing.

Reasons for Billing Block 6. One can use a standard Notification type with appropriate action control set as well. Start of cycle will be defaulted to start of Contract You get the material document. Refer to the configuration section for step to define a odrer as a Service Product. Nevertheless I have benefited a lot from this process steps as this being one of the process we are implementing in machinery industry. Time confirmation for posting of actual labour hour to Service Order Transaction code: No notes for slide. Thanks for sharing the process flow on Repair process. Former Member July 23, at Perth, Western Australia Configuration Pre-requisites: These billing items are then invoiced order to order ordrr. Based on subsequent action in Repair procedure, an Outbound Delivery document can be created to deliver back the repaired Equipment to the customer. Well explained ordder examples. A screen snapshot of a Customer Equipment as below. Usually these Equipments ogder Serialized Equipments i. Thanks a ton Rahul. Former Member July 23, at Perth, Western Australia Transaction: Perth, Western Australia Expenses View Using Account Indicator against the Lines, you can actually control whether an expense line is actually relevant for billing or not or Partial billing, for example, a Goodwill or a Warranty item.

We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. This calls for the task list list of work centers maintained for the service material. This is evident in controlling document within the Invoice — Accounting document Visibility Others can see my Clipboard. July 21, 5 minute read. In the scenario steps detailed below, we have used an Informative Quotation only, cs order. Check the details in the returns delivery. July 16, order 2: July 29, at 1: The detailed planning is done on a Service Order and on completion of planning the planned values are converted to Dynamic items which map to a SD Service Quotation document. Thanks for sharing the process flow on Repair process. Perth, Western Australia 8. Add on components can also be put in which would be required for the repairing of returned product. System automatically creates the item sc. Pl check the movement type and accounting document. Oreer check the document flow for material document. Thanks a ton Rahul. It will copy most of the details from the Problem Notification. We will simply plan the Labour hours, Material if anyService if any and release the Order

On confirming, the repaired item will then be available for Delivery back to the customer. Refer to the configuration section for step to define a material as a Service Product. Hence generalization of the same may not always be possible. Perth, Western Australia Material Determination: In the latter case, a Task List may also be assigned to the same. Posting the Goods receipt of a piece of Equipment to be repaired Transaction: To receive the repair material, we create returns delivery using Transaction code VRRE, below details needs to be put-. You get the material document. In general business process once we got any return delivery from customer after we careat another delivery for dameged goods here we will recive Rapir product in VRRE Then we will give repair product to customer right after repairing that one or new item so here no need to create another delivery to customer? There may be 2 sub scenarios here: You can add further fields to the Output variant. It will show that there is 1 item For Return and Serviceable item would also be displayed. Successfully reported this slideshow. This will be a good value addition. Good explanation with the help of screenshots. Service Order can be seen below in transaction IW Pl check the movement type and accounting document-. Visibility Others can see my Clipboard. Perth, Western Australia Selection criteria; Cost elements have been primarily used as selection criteria for respective sources of planned costs in this example. February 11, at 8: Confirm the availability control, s ave the Sales Order, which will create the service order in the background. This will be detailed later in the document. Show related SlideShares at end. Customers who may be interested in entering into a Long term Service contract or procuring short term Services would initially call the Customer Service representative and generate an enquiry requesting for a Quotation.

Perth, Western Australia Material Determination — this is the set of Dynamic items which will get picked up to be placed into the Debit Memo request as request items L2W category based on source criteria. CS configured for this scenario In configuration this Plan category has been set to be defined w. Now we create the service order for this return material from sales order VA03 transaction, hit the proposal button below as indicated-. Service Order — is created. July 21, 5 minute read. They are posted to non-valuated stock as sales order stock using the number of Repair requests. Creation a Maintenance Plan with reference to item 20 of the Contract Transaction code: We come to IW42 transaction to confirm the operations and issue the components to service order as below. In general business process once we got any return delivery from customer after we careat another delivery for dameged goods. Now customize the name of a clipboard to store your clips. Using Sales Pricing Transaction: Be the first to like this. Sources in this prototype are driven on Cost element based sets. Our demonstrated scenario is simple. Perth, Western Australia 4. Notification type needs to be entered Z4 as indicated below-. Posting the Goods receipt of a piece of Equipment to be repaired Transaction: Perth, Western Australia A Billing plan is assigned to the first item item 10 The item 20 — Actual cost service product may have a base charge to cover some admin costs or may not have any base charge. Technician would perform the Technical Check on Material and confirm whether it can be Repaired or not. CS Service Order auto Clipping is a handy way to collect important slides you want to go back to later. The repair screen of main item would show 1 item for delivery. February 11, at 8: Individual refers to second level of summarization. On receiving customer complaint or return component for repair process, order needs to be created by business wherein information below fs be entered like. July 21, 5 minute read. It will show that there is 1 item For Return and Serviceable item would also be displayed.

There may be another sub scenario where a Customer calls to request a Service Service Notification work based on an existing Contract Auto contract determination leading to a Non-revenue bearing service order that is processed further through Resources Related Billing and costs settled to the Contract line item. Sap cs standard process document 1. January 22, at July 21, 5 minute read. September 7, at 5: In this scenario, we are assuming that all planned service related charges will come through the Service Order. Perth, Western Australia Material Determination: Planned costs as calculated would be displayed. Perth, Western Australia 8. Individual refers to second level of summarization. So the process just ends there, with simple booking of hours spent on preparing the Quote, and closing off the Service Order. This is critical to this process. CS configured for this scenario In configuration this Plan category has been set to be defined w. Have used other relevant characteristics like Cost Element primary driver in this prototype , Activity Type, Cost Centre Perth, Western Australia Configuration Pre-requisites: Perth, Western Australia 4. Notification type needs to be entered Z4 as indicated below-. On receiving customer complaint or return component for repair process, notification needs to be created by business wherein information below can be entered like-. The configuration pre-requisites are similar to the configuration pre-requisites in previous and next sections. If not, then delivery would have to be manually created with reference to Sales Order. Customers who may be interested in entering into a Long term Service contract or procuring short term Services would initially call the Customer Service representative and generate an enquiry requesting for a Quotation. You must be Logged on to comment or reply to a post. It is to be noted that, order scenarios can be configured or presented in a different way by different consultants. If not, then delivery would oorder to be manually created with reference to Sales Order. Posting the Goods receipt of a piece of Equipment to be repaired Transaction: Thanks, Rahul, very good document. This scenario being a little bit similar to Repair and Maintenance scenario in next section is not detailed further her This section is meant for detailing the conversation between the Customer Service Rep, cs order. Once the actual costs have been booked to the Services Order and it has been Technically completed, the Repair of parts is complete. Check the details in the returns delivery. Invoice creation and processing same as previous scenario Transaction code: