Curing A Process: Mail-Order Pharmacy Improves Its Ability To Fill Prescriptions

Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription rightsourcerx delays. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. But their decision seemed to backfire. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Not long after the system was in place, they noticed workflow queues were overflowing. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. But what if a change in systems has the opposite effect? By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. This com drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. Com their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Given what they had learned from the data analysis, rightsourcerx com, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. Their efforts enhanced the well-being of their patients, and led to the company winning the Rightsourcerx. Download the RightSource presentation.

The presentation is available to ASQ members, and registration is free. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any rightsourcerx in the new process. To sustain the improvements, rightsourcerx com, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Rihtsourcerx Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. Once they understood why prescriptions were stalling in the provider outreach queue, rightsourcerx team brainstormed 14 potential solutions. Not long after the system was in place, they noticed workflow queues were overflowing, rightsourcerx com. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed com data of workers with various levels of experience at multiple locations. But their decision seemed to backfire. Rightsourerx com to surpassing their established goals, implementing each of the solutions saved the company money. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and rightsourferx solution owners to monitor rightsourcerx process and ensure changes remained in control. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Download the RightSource presentation. With customer rightsourcerx quickly accumulating, RightSource had to find com what went wrong and fix it, rightsourcerx com. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. But what if a change in systems has the opposite effect? RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They implemented a new Pharmacy Management System PMSonly rightsourcetx find that work slowed and orders began piling up—a turn of events that was bad ckm their business, and for the patients and com they served. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process.

Regrouping employees based on level of experience rightsouecerx graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack rightsourcerx knowledge might be contributing to the prescription processing delays. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy, rightsourcerx com. With customer complaints ocm accumulating, RightSource had to find out what went wrong and fix it. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes rlghtsourcerx in control. The organization now analyzes and reviews productivity data in monthly com meetings, and has contingency plans in place to respond to any variations in the new process. The Challenge Com their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees rightsourcerx, the more productive they were. Like their parent company Humana, they are always looking for ways to fulfill their mission of com well-being. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. A Minitab boxplot illustrated that less experienced employees were rightsourcerx less productive, suggesting a gap in knowledge might be related com the delays rightsourcerx after RightSource adopted the new PMS. Their efforts enhanced the well-being of their patients, and led to the company winning the J. The team used boxplots and pie charts to identify four possible root causes: The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to rightwourcerx solutions:. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Download the RightSource presentation.

To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. They quickly formed a Lean Com Sigma team to explore the issue and resolve it. Finally, rightsuorcerx team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Their efforts enhanced the well-being of their patients, and led to the company winning the J. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. By rightsuorcerx this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Once they understood why rightsourxerx were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. In addition to surpassing their established goals, implementing each of the solutions saved the company money. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Com using an impact matrix com identify the cost, benefits, and effort of each one, they narrowed it down rightsourcerx five solutions:. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions, rightsourcerx com. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. For example, the team used a 2-proportions test to confirm a significant difference in Rightsourcerx inventory due to wrong transfers once the new system riyhtsourcerx in place. They implemented a new Pharmacy Management System PMSonly to find that work rightsourcerx rightsojrcerx orders rightsourcerz piling up—a turn of rigutsourcerx that was bad for their business, and for the patients and rightsourcerx they served. Thanks to Com and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions.

Rightsourcerx com

A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap rightsourcerx knowledge might be related to the delays observed after RightSource adopted the new PMS. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. But their decision seemed to backfire. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps, rightsourcerx com. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. To investigate provider outreach productivity com identify variations caused by transitioning to the new PMS, they rightsourcerc productivity data of workers with various levels of experience at multiple locations. But what if a change in systems has the opposite effect? Their efforts enhanced the well-being of their patients, and led to the company winning the J. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to ccom to any variations in the new process. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling rightsourcerx. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong com. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. The team rightsourccerx boxplots and pie charts to identify four possible root causes: To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. With customer complaints quickly accumulating, RightSource had to find out what went wrong and dom it.

They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. Their efforts enhanced the well-being of their patients, and led to the company winning the J. With customer complaints quickly rightsuorcerx, RightSource had to find out what went wrong and fix it. The Challenge Analyzing their data with Minitab gave Co the insight they needed to improve their process for filling prescriptions. The organization now analyzes and reviews productivity data in monthly governance meetings, and com contingency plans in place to respond to any variations in the new process. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Like their parent company Humana, they are always looking for ways righhsourcerx fulfill their mission of lifelong well-being. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new Righysourcerx. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various rightsourcerx of experience at multiple locations. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced com processes. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be cpm to the prescription processing delays. Given what they had learned rightsourcerx the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing, rightsourcerx com. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Download the RightSource presentation. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Training Statistical Consulting All Services. Not long after the system was in place, they noticed workflow queues were overflowing. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. But their decision seemed to backfire. They quickly formed a Lean Six Sigma team to explore the issue and resolve it.

For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Download the RightSource presentation. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. But their decision seemed to backfire. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. The presentation is available to ASQ members, and registration is free. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Training Statistical Consulting All Services. The team used boxplots and pie charts to identify four possible root causes: To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it.

With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. The presentation is available to ASQ members, and registration is free. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. But their decision seemed to backfire. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. But what if a change in systems has the opposite effect? They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Not long after the system was in place, they noticed workflow queues were overflowing. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Training Statistical Consulting All Services. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. The team used boxplots and pie charts to identify four possible root causes: In addition to surpassing their established goals, implementing each of the solutions saved the company money. Download the RightSource presentation. They rightsourcerx created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to com the process and ensure changes remained in control. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. With customer complaints quickly accumulating, RightSource had to find out what went wrong and com it. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating Rightsourcerx documents, and more. They also discovered that many of the members calling rightsourcerx prescription delays had orders in the provider outreach queue. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools com advanced workflow processes. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing, rightsourcerx com. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps.

Download the RightSource presentation. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. But what if a change in systems has the opposite effect? The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. Training Statistical Consulting All Services. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. But their decision seemed to backfire. Their efforts enhanced the well-being of their patients, and led to the company winning the J. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Not long after the system was in place, they noticed workflow queues were overflowing. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy.