Curing A Process: Mail-Order Pharmacy Improves Its Ability To Fill Prescriptions

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How Minitab Helped

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For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. But their decision seemed to backfire. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors waw.rightsourcerx.com served. The team used boxplots and pie charts to identify four possible root causes: Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the www.rightourcerx.com that a lack of knowledge might be contributing to the prescription processing delays. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process www.rightsourcerx.com filling prescriptions. This commitment drove their decision to www.rightsourcerx.com to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Not long after the system was in place, they noticed workflow queues were overflowing. Given what they had learned from the data analysis, the team www.rightsourcerz.com confident that implementing these final solutions would improve the inefficiencies they were experiencing. But what if a change in systems www.rightsourcerx.com the opposite effect? In addition to surpassing their established goals, implementing each of the www.rightsourcerx.com saved the www.rightsourcerx.com money. Training Statistical Consulting All Services. The presentation is available to ASQ members, and registration is free. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers, www.rightsourcerx.com.

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Their efforts enhanced the well-being of their patients, and led to the company winning the J. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Download the RightSource presentation. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. They found statistically significant differences between the groups, www.rightsourcerx.com, and then discovered that performance correlated with www.rightsourcerx.com of experience—the more experience employees had, the more productive they were. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. With customer complaints quickly accumulating, RightSource had to find out what went wrong and www.rightsourcerx.com it. Like their parent company Humana, www.rightsourcerx.com are always looking for ways to fulfill their mission of lifelong well-being. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more.

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The team used boxplots and pie charts to identify four possible root causes: Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, sww.rightsourcerx.com IT documents, and more. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. In addition to surpassing their established goals, implementing each of the solutions saved the company money, www.rightsourcerx.com. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. Www.rightsourcerx.com their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being, www.rightsourcerx.com. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. But what if a change in systems has the opposite effect? To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. But their decision seemed to backfire. Regrouping www.rightsourcerx.com based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients www.rightsourecrx.com doctors www.rkghtsourcerx.com served. Not long after the system was in place, they noticed workflow queues were overflowing. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, www.rightsourcerx.com, average, and low performers. The presentation is available to ASQ members, and registration is free. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. The same test was used to show a statistically significant difference in WIP inventory due to www.rightsourcerx.com address, as well www.rightsourcerx.com a significant difference www.rightsourcerx.con productivity due www.rightxourcerx.com NVA steps. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States.

RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. But what if a change in systems has the opposite effect? But their decision seemed to backfire. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Download the RightSource presentation. Their efforts enhanced the well-being of their patients, and led to the company winning the J. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Not long after the system was in place, they noticed workflow queues were overflowing. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. The team used boxplots and pie charts to identify four possible root causes: To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, www.rightsourcerx.com, average, and low performers. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well www.rightsourcerx.com a significant difference in productivity due to NVA steps. For example, the team used a 2-proportions test to confirm a significant www.rightsourcerx.com in WIP inventory due to wrong transfers once the new system was in place. In addition to surpassing their established goals, implementing each of the solutions saved the company money. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. To sustain the improvements, RightSource implemented a control plan that included revising www.rightsourcerx.com operating procedures, improving training programs, updating IT documents, and more. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control.

Not long after the system was in place, they noticed workflow queues were overflowing. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. But what if a change in systems has the opposite effect? Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Training Statistical Consulting All Services. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low www.rightsourcerx.com. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their www.righgsourcerx.com, and for the patients and doctors they served, www.rightsourcerx.com. Www.rightsourcerx.com their decision seemed to backfire.